Webinar Series Overview | David Holt | National Comfort Institute | Week 16
Sheffield Lake, Ohio is the home of National Comfort Institute, headed by David Holt. David and his team are committed to providing training to HVAC and building performance contractors on transforming their businesses. The transformation includes an improvement in their bottom line, as well as the development of service delivery skills that are invaluable in this industry. David’s focus lies in the service delivery of the heating and cooling systems that their clients are selling. Performance based contracting is the way forward and has opened up the market in exceptional ways.
Constantly keep your eye on the prize. Be aware of what is going on around you. Keep abreast of what your competition is doing. Serve you customers to your full potential. Embrace the new normal and implement virtual appointments. New diagnosis tools give you the ability to determine problems in any home and provide a presentation to the customer. Include the customer in every process and build trust and confidence. Focus on solving issues, ask the right questions and find solutions that work. Thrive in the new normal by listening and thinking outside the box.