High Demand Seasonal Replacement Sales In A Challenging Environment | Zach | Power Selling Pros | Week 10

Zac  Garside

Zac Garside is Head of Marketing at Power Selling Pros. He likes to dream big, but at the same time he is humble. In his career as a copywriter, teacher and public speaker he creates purpose-driven marketing communications to share his passion about more effective sales processes.

https://www.linkedin.com/in/zacgarside/

What happens if you need to reschedule a customer but you don’t want them to go somewhere else. Bear in mind that the customer isn’t stupid, they are in fact intelligent. Treat the customer with tranparency and overcommunicate with the customer and let them know what is happening with their appointment. The customer has to feel important. Don’t beat around the bush, get straight to the point. Don’t give the customer a reason to resent your company and eventually calling another company. Keep calling to update the customer and show your sincere gratitude for their understanding. Upsell using the relevant information regarding your services and products.